FAQs – Coffee Beans
Q1. What should I know before opening the bag?
Our coffee beans are freshly roasted; therefore we recommend the following timelines for the best experience.
1. Resting Period: 10-14 Days after roasting
- This is the recommended time to age our coffee inside the sealed coffee bag
- This is the recommended period to brew our beans for the most optimal taste
Q2. What should I know after opening the bag?
Please keep the bag sealed tightly to maintain freshness. We recommend finishing the coffee as soon as possible after opening
Q3. What does it mean about decanting coffee beans?
It simply means to open the sealed coffee bag one day prior to first use. The point is to release the gas and pressure built up within the bag from aging. This process of letting the CO2 out will neutralize the aggressive flavors and make the coffee more well-rounded. Please seal the bag again after letting the gas out.
Q4. How should I store the coffee beans?
Coffee will continue to oxidate and develop after roasting. How you store the beans can greatly impact the freshness and the quality of the coffee. We recommend storing the coffee at a dark and cool location. Avoid direct sunlight and minimize exposure to air.
FAQs – Membership
Q1. How to sign up for the membership?
If this is your first time shopping with us, click Sign Up, input your name, email, and password to register.
Add the desired items into the cart, click on checkout. Fill in the information and complete the checkout.
Q2. What happens if I forget the password?
Go to Sign In, choose Forgot your password. Input your email and request the reset password instructions. Click on the link in your email to reset the password.
Q3. How to change my personal information and password?
Login, click on profile to change your email, password, shipping address etc.